Altatec GmbH · Terms and Conditions for Consumers (B2C)

Scope of Application, Contract Language

1.1. These General Terms and Conditions (hereinafter “T&C B2C”) apply to all offers and contracts for the delivery of goods and services to consumers (consumer contracts) by Altatec GmbH, Käthe-Kollwitz-Straße 60, 04109 Leipzig, Germany, Phone: +49 (0) 341 98998847, Email:, (hereinafter “we” or “us”) via all electronic as well as non-electronic distribution channels.

1.2. These T&C B2C apply only if you, as our contracting party (hereinafter “customer”), are a consumer, which means a natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their commercial or self-employed professional activity (§ 13 BGB). Our separate General Terms and Conditions for business contracts (B2B) apply to entrepreneurs (§ 14 BGB), legal entities under public law, or special public funds, which can be accessed at the following link:

1.3. The language available for contract conclusion is exclusively German. Translations of these T&C B2C into other languages are provided for informational purposes only. In case of differences between the language versions, the German text prevails.

Processing of Your Personal Data

All information regarding the processing of your personal data by us is provided in the separate privacy policy. You can find our privacy policy at the following link:

Conclusion of the Contract for Orders via the Online Shop or Electronic Marketplaces, Storage of the Contract Text

3.1. The presentation of goods and services in our online shop or on the product pages of electronic marketplaces represents an invitation to order (“invitatio ad offerendum”) and is not a legally binding offer.

3.2. By clicking the button in the final step of the order process labeled “order with obligation to pay” or “buy now,” or similar designations, you make a binding offer to purchase the goods and/or services displayed in the order summary. You are bound to the order for a period of three (3) days after submitting the order; your right, if applicable under Clause 6 of these T&C B2C, to revoke your order remains unaffected.

3.3. Immediately after sending the order, you will receive an automatic order confirmation from us, stating that we have received your order and listing your order and its contents. However, this automatic order confirmation merely documents the receipt of your order and does not constitute acceptance of your contractual offer or lead to the conclusion of a contract.

3.4. A contract between you and us is concluded: a) when we accept your order by a separate email (acceptance confirmation), or b) when we dispatch the goods or send you a shipping confirmation by email, or c) if you choose a payment method offered by us that triggers payment directly with your order (e.g., PayPal, Google Pay, Apple Pay, Sofortüberweisung, credit card) when you provide payment instructions to the respective payment service provider.

3.5. If we do not provide an acceptance or shipping confirmation within three (3) days of receiving your order in accordance with Clause 3.4 (a) or (b) of these T&C B2C, your order is not accepted. Any services already rendered in this case will be promptly refunded.

3.6. The contractual terms and information about the ordered goods and/or services, including these T&C B2C and the cancellation policy, will be sent to you by email upon acceptance of the order or notification of the shipment of the goods. The contract text is stored by us while ensuring data protection (see Clause 2 of these T&C B2C).

3.7. The order processing and the transmission of all information required for the conclusion of the contract are carried out by email. Therefore, you must ensure that the email address you provide is correct and that you can receive emails without any technical hindrance, particularly without being obstructed by a SPAM filter.

3.8. Our information regarding the technical data of the delivery item or other performance (e.g., weights, dimensions, utility values, other technical data) is only approximate unless an exact match is required for the contractually presupposed use. They are not guaranteed characteristics but rather descriptions or labels of the delivery or service. Standard deviations and variations due to legal regulations or technical improvements are permissible as long as they do not impair the suitability for the contractually presupposed use, do not significantly change the delivery item, and are not unreasonable for you.

3.9. Clause 3.8 particularly applies to products whose raw materials or ingredients are primarily of natural origin. As natural substances do not exhibit strict uniformity of properties, our information regarding the technical properties of such products (e.g., soundproofing effectiveness) is only approximate unless an exact match is required for the contractually presupposed use. Deviations resulting from the usual non-uniformity of such substances in nature are permissible as long as they do not impair the suitability for the contractually presupposed use, do not significantly change the delivery or performance item, and are not unreasonable for you.

Technical Steps for the Conclusion of the Contract via the Online Shop or Electronic Platforms, Correction of Input Errors

4.1. In the course of the ordering process in electronic commerce, you first place the desired goods or services in the shopping cart. There, you can change the desired quantity at any time or remove selected goods or services entirely. If you have placed goods or services there, you will reach a page where you can enter your data and then select the shipping and payment method by clicking the “Next” buttons. Finally, an overview page (order overview) will open, where you can review your information. You can correct your input errors (e.g., regarding the payment method, data, or the desired quantity) by clicking “Edit” at the respective field.

4.2. If you want to cancel the order process entirely, you can simply close your browser window. Otherwise, by clicking the confirmation button labeled “order with obligation to pay” or “buy now” or similar designations, your declaration becomes binding within the meaning of Clause 3.2 of these T&C.

Conclusion of the Contract for Orders Outside the Online Shop or Electronic Marketplaces

5.1. Our offers outside the online shop or electronic marketplaces are non-binding unless explicitly marked as binding or contain a specific acceptance period.

5.2. If you place an order outside the online shop or electronic marketplaces, you are bound to your order for a period of seven (7) days after submitting the order.

5.3. If our offers are non-binding or a binding offer on your part has only been accepted with modifications, a contract is only concluded when you receive our written order confirmation.

5.4. Oral statements made before the conclusion of the respective contract are legally non-binding, and oral agreements between the contracting parties are replaced by the written content of the offer or the order confirmation, unless it is explicitly evident from the oral agreements that they remain binding.

Right of Withdrawal

6.1. As a consumer within the meaning of § 13 BGB, you have a right of withdrawal in accordance with the statutory provisions. A consumer, as defined by § 13 BGB, is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their commercial or self-employed professional activity. The regulations governing the right of withdrawal are set out in detail in the separate withdrawal policy. You can find the withdrawal policy and the standard withdrawal form at the following link:

6.2. The right of withdrawal explicitly does not apply to distance contracts for: – the delivery of goods that are not pre-made and for which an individual choice or determination by the consumer is crucial, or which are clearly tailored to the consumer’s personal needs; – the delivery of perishable goods or goods with an expiry date that would be quickly exceeded; – the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal was removed after delivery; – the delivery of goods if they were inseparably mixed with other items after delivery due to their nature; – the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Prices, Shipping Costs, Payment, Payment Service Providers

7.1. Unless stated otherwise, our price information includes the applicable statutory value-added tax and any shipping costs incurred in addition to the product price. Shipping costs are indicated on the product detail page or in product lists as well as in the order form. The stated shipping costs are to be borne by you in addition to the price of the goods. The price, including VAT and any shipping costs, is also displayed in the order overview before you submit the order when ordering through the online shop or electronic marketplaces.

7.2. The total price of the order becomes due immediately upon conclusion of the contract.

7.3. When ordering through the online shop or electronic marketplaces, you can pay the purchase price and shipping costs solely with the payment methods provided by us in the shopping cart. Regarding the use of online payment processing through payment service providers, the following applies: a) PayPal, Google Pay, Apple Pay: If you use these payment service providers PayPal, Google Pay, Apple Pay (if offered by us), the payment will be processed through them, subject to the respective terms and conditions of the respective payment service providers. Payment with PayPal, Google Pay, Apple Pay requires, among other things, that the buyer opens an account with the payment service provider or already has such an account. After placing the order, you will be redirected to the website of the respective payment service provider. There, you can provide your payment information and confirm the payment instruction. This is how the contract with us is concluded. b) Credit Card: If you choose to pay by credit card (Visa, Mastercard), you will provide us with your credit card information upon placing the order. After verifying your legitimacy as the legitimate cardholder, we will prompt your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company, and your card is charged. c) Klarna: If you choose to pay with Klarna Sofortüberweisung or Klarna credit card, your account will be charged immediately upon placing the order. Further information and terms and conditions of Klarna can be found at

7.4. If a debit through the chosen payment method fails due to reasons for which you are responsible, you must reimburse the fees incurred through the chargeback.

Shipping, Transfer of Risk, Delivery Time

8.1. The delivery period begins with the conclusion of the contract and is seven (7) working days unless otherwise indicated in the product description, on the product detail page, or in the order overview.

8.2. Compliance with an agreed delivery or performance period assumes that you have fulfilled all your possible (cooperative) obligations immediately or, if applicable, within the agreed deadlines; the right to raise the objection of non-performance remains unaffected. If you do not fulfill your obligations in a timely manner, the performance period is extended appropriately.

8.3. If the failure to comply with the performance period is due to force majeure, labor disputes, or other events beyond our control, the delivery or performance period is extended accordingly. We will inform you about any foreseeable delays.

8.4. In case of default of acceptance or other culpable breach of duties on your part, we are entitled to claim damages for any damage incurred, including any additional expenses. Further claims remain reserved. In this case, the risk of accidental loss or accidental deterioration of the goods passes to you at the time of default or other culpable breach of duties. Your right to withdraw your order or the declaration of intent directed at the order, if applicable under Clause 6 of these T&C B2C, remains unaffected.

8.5. We are entitled to partial deliveries if: • the partial delivery is usable for you within the framework of the contractual purpose, • the delivery of the remaining ordered goods is ensured, and • this does not result in significant additional effort or costs for you (unless we are willing to bear these costs).

Retention of Title Until full receipt of all payments owed by you, the goods remain our property.

Warranty for Defects in Goods As for our warranty for defects in goods, the statutory limitation period is two years from the transfer of the goods.


11.1. Unless otherwise provided in the following clauses, we are liable for breaches of contractual and non-contractual obligations in accordance with the statutory provisions.

11.2. We are liable without limitation: a) in cases of intent or gross negligence, b) for damages arising from injury to life, body, or health, c) under the provisions of the Product Liability Act, and d) to the extent of a guarantee assumed by us.

11.3. In cases of slight negligence, we are liable only in cases referred to in Clause 11.2 b) to d) of these T&C B2C and for the breach of essential contractual obligations, the observance of which is of particular importance for achieving the purpose of the contract and on which you, as a customer, regularly rely (cardinal obligation). In the case of slight negligence in the breach of a cardinal obligation, our liability is limited to the typically foreseeable damage unless it concerns claims for damages by the customer under Clause 11.2 b) to d) of these T&C.

11.4. The liability limitation under Clause 11.3 of these T&C B2C also applies to breaches of duty by or in favor of persons for whom we are responsible under statutory regulations when asserting claims directly against these persons, unless the defect was intentionally concealed.

Applicable Law German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in Sentence 1.

Codes of Conduct / Alternative Dispute Resolution

13.1. We are not subject to any specific codes of conduct.

13.2. We are not willing to participate in alternative dispute resolution proceedings before a consumer arbitration board. However, according to EU Regulation No. 524/201

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